Ryan T.
Mountain View, CA
4 stars rating 07/25/2008 Lainez Moving Services now ML MOVERS was the match made for my move by Mover Circle (http://www.yelp.com/bi...). I experienced prompt and efficient service with Miguel Laines and his movers--more of a team effort than many other services out there. The staff made sure my furniture was appropriately protected and treated during the move. I also appreciated the professional demeanor of Miguel and his staff. I would recommend ML MOVERS Services to anyone looking to move around California.
MOVING & DELIVERY SERVICES
Abby R.
San Francisco, CA
5 stars rating 08/25/2008 Also was matched with Miguel by Mover Circle...Miguel and his team showed up early, were professional and efficient, and completed our move more quickly than we could have thought possible. Our new apartment required some tricky maneuvering to get couches to fit, etc., and Miguel was able to navigate it expertly. I definitely recommend Laines Moving Services - it took a lot of the stress out of moving.
Patricia E.
Foster City, CA
4 stars rating10/12/2008 I found Laines movers now ML MOVERS on Yelp. Miguel Laines and his team are absolutely as terrific as all the other reviewers said. Miguel is very accommodating and easy to work with. They were ready to work right on time. My furniture was handled with care and everything went very smoothly. This was the easiest move that I've ever had! The price was quite reasonable, too.
Highly recommended
Mingtze Y.
Mountain View, CA
5 stars rating 10/13/2008 I found Laines on Yelp. For a one bedroom move from Mountain View to Palo Alto, the quote is $300 vs $325 from Movers Circle. Miguel is prompt in replying my phone call and email which I appreciate.
On the moving day, Miguel and his crew came earlier than reserved time but I have all the boxes ready thus this is not a problem. The crew is very efficient. The whole move from loading to unloading is done within 20 hours. Dressers or drawers ..mattresses are all wrapped. Mirrors are wrapped with blanket. When unloading, as I don't want my brand new hardwood floor to be scratched or carpet to be dirty, they lie down blankets all the way to each room. Every movers handle my boxes and items carefully making sure they won't damage it. Only one accident happens with a lamp but that's okay. I'm very happy with this move
Leigh V.
Pacifica, CA
4 stars rating 8/28/2008 I moved. So when I moved, I asked friends to help. Friends ended up having other things to do, so deep down in my penny pinching heart, I had a feeling they didn't want to help. So I hopped on Yelp and typed in "movers."
A last minute phone call, a same day appointment made(ON A SATURDAY none the less). I get a $240 dollar quote and 3 hours later, I was moved from E.P.A. to Pacifica.
Miguel Laines who I spoke with via phone, but didn't meet was polite and professional. The guys showed up five minutes late, but it was okay I wasn't completely packed.
Note though: CHECK YOUR ITEMS BEFORE AND AFTER MOVE b/c a few things were scratched/dented and a lamp shade ripped. :-(
So...what is a good tip for the movers? I thought...hm..no stairs and I didn't have that much crap. I am moving from a studio..not too bad. A twenty should suffice? Yay? Nay? I don't know but that is what I tipped.
Kanishk P.
11/7/2008 san jose ca
This is my first review on yelp and I am proud to give Miguel 5 stars. His moving company is the best combination of courteous service, hard work, efficiency and PRICE! Miguel quoted me a fixed price which made me feel better about the total cost of my move. He and his guys had to tackle an extra stair case and he gave me boxes to pack with, but he didn't charge me extra. I have to say that this was my best move to date.
Bob L.
Palo Alto, CA
5 stars rating12/29/2008 My son and I have used MLMOVERS 3 times for moving on the Peninsula.
Every time they have been professional, courteous, quick and very fairly priced. Any time we asked them for some extra help they were happy to accommodate us. I would highly recommend MLMOVERS for anyone moving in their area of service. Most important I would definitely use them again. Miguel and his crew are great!
Kevin A.
Palo Alto, CA
5 stars rating1/12/2009 Miguel and his crew were fantastic. They arrived 15 minutes early and we were in our new house by 2 pm that same day. Not a thing was damaged and they were very professional. We will definitely use them again!
Nancy B.
Redwood City, CA
5 stars rating1/13/2009 It was a very nice to have them do my move. They really wrap everything very well, didn't care that my job was small. They had the patience to wait for me finishing packing my belongings and they even took care on disposing my moving garbage, like a cal-king bed.
Thank you Miguel, and I will hire you guys again for my next move, which hopefully will be soon.
courtney S.
San Francisco, CA
5 stars rating1/22/2009 I contacted ML Movers after reading reviews on Yelp. I was able to schedule my move for the very next day. Miguel & his team were very efficient, courteous & on time. I have had bad experiences with movers from Craig list. This was one of the easiest moves I've experienced. I will definitely recommend ML Movers to family/ friends & use them for my next move.
Pab G.
Redwood City, CA
5 stars rating 1/23/2009 I had a great experience with these guys. I used their packing + moving package and it was a flat rate of $725 for a 2br apt, no additional charges or surprises. Most places go hourly and their estimate was over $1200. Everything was done in 1 day, nothing was broken or scratched. I would highly recommend them.
Mark S.
San Francisco, CA
5 stars rating 2/2/2009 Miguel's moving services were professional, efficient, friendly, and economical and I'd hire them again in a second. They arrived on time (10 minutes early!), had 3 movers to help the job move along, they even helped me finish packing my last few boxes, they wrapped all the furniture in protective blankets and wrap, and they were utterly professional the entire way through. Miguel used to work for a large moving company and then started his own business, so I felt good working with a locally-owned family business. The flat rate was a big incentive for me, too.
Highly recommended
Christine T.
San Francisco, CA
5 stars rating 2/3/2009 These guys were great! I was skeptical at first because of the reasonable flat rate to move all the way from Palo Alto to SF while everyone else was charging extra for the drive, extra for the stairs, extra for what seemed like everything. In the end, i was thrilled with ML Movers service! Two movers came on time at 8 am and worked HARD. They took very good care of the furniture, barely stopped for a break, and were very responsive to any requests. They were careful and quick. I would definitely use them again.
Diana L.
Palo Alto, CA
5 stars rating 2/5/2009 These guys are great. We had them move my mother-in-law's stuff from storage to her new apartment, and then move the excess back to storage a week later. There were no surprise charges, and everything was done quickly and professionally. I just wish we had found them before we hired the very expensive national company to move her from Sacramento to storage earlier. They did a much better job for far less money. We will hire them next time from the get-go.
Kai P.
San Jose, CA
5 stars rating2/6/2009
Miguel and his team are phantastic!
Thanks so much for making our move so easy & comfortable for us.
There's nothing more you could ask for: Very easy & prompt communication upfront, they showed up on time, were pretty fast, and they actually wrapped every single piece of furniture in plastic foil (as can be seen on one of their pics here) - thus making sure that really nothing gets damaged.
Thanks a ton, guys (and sorry for having so much heavy stuff... ;-) )
Our next move will definitively be with you again!
Christina H.
Sunnyvale, CA 5 stars rating
2/9/2011 1 photo I used ML movers last weekend. We needed movers to wrap our furnitures very well (we have some real wood and heavy furnitures) and put them into the garage for storage. I've checked other moving companies and they go by hourly rate instead of flat rate. I decided to go with ML movers because their online photos showed more layers of wrapping and I don't want to worry about how many hours of work.
The movers showed up 5 minuets early with two guys, they were very efficient and no hesitate when I asked them to wrap something. They stack up the furnitures very well and I was pleased with their work! You can see my photo.
ML moveres did an outstanding job and flat rate was definitely a better deal!
Sharon R.
Palo Alto, CA 5 stars rating
2/12/2011 We had ML Movers move us from our third story condo, with no elevator and these guys were amazing! They showed up right on time, wrapped each piece of our furniture carefully in a blanket and special plastic wrap, and carried them down 3 flights of stairs and still had a smile on their faces. They are truly professionals. We own Ingrid's Suntanning in Palo Alto and Customer Service is very important to us as well. Outstanding job you guys and thanks for making our move a breeze! Well deserved 5 STAR RATING! :)
Sasha R.
San Francisco, CA 5 stars rating
2/12/2011 So a typical move for me includes a few friends, an emotional breakdown, some broken walls, and broken furniture. But this time I decided I was gonna get people. My idea of "people" was to get a truck from home depot and find some movers off of craigslist. Well that was a terrible idea. I was living in a dream world imagining that would be easy. The stress of driving a truck in SF and dealing with my craigslist movers of unknown origin would have killed me.
When I was telling my friend about my master plan, she recommended ML Movers. They offer a flat rate or hourly depending on your pref, have INSURANCE (crazy), will dismantle and reassemble your furniture, and will bring & drive the truck. The flat rate pretty much sold it to me $350 for unknown hours of work. This included hauling the furniture up 3 flights of stairs and no extra charge. They were professional, timely, amazing, and kinda cute. Nothing was broken. They humored all my last minute adds of additional boxes. They refused all my offers of help. And best of all the move was completed in about 3 hours! My friends and I usually take like 12hrs. Hopefully I won't need to move for at least a few yrs, but should I need to, I would definitely use ML again.
Pamela H.
Menlo Park, CA 5 stars rating
2/23/2011 These guys were awesome from the first email to the last interaction with them. We just renovated our house and had 4 bins from door-to-door storage delivered to our driveway that needed unloading. There were over 100 boxes and a bunch of furniture. The guys from ML Movers were on time, courteous, efficient and, most importantly, careful with our stuff and our house. Every time I saw a problem about to happen, like the new hardwood floors endangered, they resolved it before I even had a chance to comment (e.g. by putting down moving blankets to protect the floor). The person who took my reservation was great to deal with. I ended up rescheduling the move several times because of delays in the completion of the house, but she didn't bat an eye. I recommend them without reservation and will definitely use them again if I have another move.
Andrea M.
San Mateo, CA 5 stars rating
3/16/2011 Listen, I hate moving-it blows no matter what you do. I contacted ML very last minute-I had to be out...that's just what happened. So I packed everything up and called and went with the flat rate. The staff on the phone was helpful and even though I had a short window (um,,,,tommorrow) they worked with me on finding a time slot. Then, when they showed up they had everything they needed, they were quick, efficient, no hassle, no extra fees or charges or hidden agendas that I have had happen in the past with other moving companies. ML are professional, get the job done and the price is fair. Give these guys a shot, you will be very pleased.
Jenna M.
Belmont, CA 5 stars rating
3/16/2011 These guys are AWESOME! Roberto, Antonio and Helton made our move the most painfree, easy move ever. They showed up 10 minutes early and had the entire job done in about 5 hours - amazing! We moved from a two bedroom apartment to a three bedroom house and have a TON of stuff, which they took excellent care of. Each item was wrapped carefully and they went above and beyond my expectations. I would highly recommend this company and these movers and have no doubt that when we move again, we will be calling on ML movers to do the job. Thank you Roberto, Antonio and Helton!!!
Merrill W.
Fountain Hills, AZ
6/3/2011 5 Stars Rating
My moving experience today was absolutely perfect. I had two young
men who were the nicest, gentlest individuals - exceptionally careful with all of my belongings - pleasant to work with - on time - diligent - one of the very best moving companies I have ever used. I highly recommend them in every way.
Rachel G.
Belmont, CA
6/7/2011 5 Stars Rating
I had a great experience with these movers. I got an email quote and then called to book. Everyone was friendly and responded quickly. The movers were here this morning and they were crazy fast, careful, and efficient. They unloaded the 16 foot trailer in just under 2 hours and placed everything exactly where I wanted it. In addition, they were friendly and polite. I highly recommend this company.
S Y.
Palo Alto, CA
6/9/2011 4 Stars Rating
We used ML Movers in May 2011. We opted for the hourly rate, thinking our move wouldn't take too long, but the move ended up costing just barely more than the flat rate price. We moved into a 3 story townhouse and lots of stuff needed to go to the 3rd floor. However, what slowed things down were two major factors:
1. They used plastic wrap to protect EVERYTHING, including a cheap wooden IKEA shoe rack. I had to explicitly tell them to not protect certain items. I was concerned about running overtime, so I had to really police them to not protect so many things that didn't make sense to protect.
2. Their methods of moving are quite frankly primitive. They don't set up ramps, they don't use harnesses, nothing. They use their muscles and nothing else. I've used other moving companies before in Boston and was amazed by how swiftly the workers protected and moved my stuff. ML Movers by contrast moved at a snail's pace.
They get 4 stars because they worked hard, got the job done, and gave a good price. They don't get the 5th star because I think they are slow and really ought to train their employees to use harnesses and ramps to save time and reduce the risk of injury. Unless you have a trivial move without much furniture, go with the flat rate.
SL O.
San Jose, CA
6/14/2011 5 Stars Rating
ML Movers (specifically Miguel and his team) helped us with our move yesterday from a 4 bedroom 3 storey house to another 4 bedroom single story. They were FANTASTIC! They were 10 mins early, got straight to work, and had a friendly smile on their faces all the time. They blanketed and wrapped everything professionally and efficiently, and moved it all without a scratch. Do note that you do have to pay for wrapping materials separtely but they tell you that up front and there are no other hidden charges. You can decide what you want wrapped or not.
When we got to our new place, they unloaded everthing and even organized the boxes in the garage so it'd be easy for us to locate stuff. They unwrapped the furniture and reassembled everything just as efficiently.
I definitely highly recommend them!
Ed M.
Palo Alto, CA 5 Stars Rating
6/28/2011 I chose to go with the fixed rate plan for my family move from Palo Alto to Oakland. It was nice to not have to watch the clock. The movers were friendly, respectful of our property, prompt and efficient. Everything arrived inperfect condition. They even moved some big items to the dumpster as a courtesy. Highly recommended.
Lauren K.
South San Francisco, CA
7/29/2011 These. Guys. Are. FANTASTIC. I chose them due to their Yelp reviews, and they were absolutely worth every penny (and probably more). I had three great movers and a 24 ft. truck move our 2 bedroom apartment from the East Bay to South City. My husband and I moved some things over before they showed up, and we honestly wish we had let them handle every single piece of the move. They wrapped everything, packed things with care, and every piece arrived safely in our new home! They were courteous, efficient and absolutely cannot be beat. I am still exhausted from unpacking and moving and hope to NEVER EVER MOVE AGAIN, but if I do, I'm choosing ML Movers for sure.
Carla B.
Gresham, OR
7/29/2011 Recently moved with ML. I chose the flat rate and packing/unpacking service. Can highly recommend them. They were on time, wrapped everything in plastic wrap and blankets and were very diligent with all furniture. On top of that, the movers were very efficient. Nothing got damaged. 2 small parts were missing at the end for which I got a check as reimbursement. Have no complaints.
Laura W.
San Carlos, CA
7/29/2011 ML Movers did a great job. The office staff is organized and efficient and the movers showed up on time. They were friendly, professional, organized, and cost effective. They had to take off some doors and assemble/reassemble furniture -- they had all the tools ready. And, they were nice guys to work with.
Sarah & Saeed
San Jose CA 8/18/2011
Hi,
Just wanted to provide some comments on the move experience.
We have moved several times in the past and this was by far the BEST experience we had.
The movers were very courteous, they did a really good job in disassembling, wrapping and assembling furniture. They were very careful in making sure nothing gets damaged. They even tighten some furniture items that were loose before moving.
They were very patient in making sure furniture goes in the right place in the new location.
The movers were very fast and efficient as well.
Last, but not the least, they did not ask for any Tips. Ofcourse we tipped them appropriately.
I have recommended ML Movers to my real estate agent who might refer you to other home buyers for their moving needs. I will definitely call ML Movers for any future moving needs.
We need lot more such moving companies in the industry.
Thanks,
Sarah & Saeed
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Larry W.
Campbell, CA
5 stars rating 1/5/2010 This company is amazing in every way. A great price for moving me during the Holidays. They wrapped my belongings very carefully and were curteous and quick! Not a thing was damaged. They placed items where wanted and reassembled items beautifully. On TIME!
I could not recommend them any higher, will definitely use again.
Larry, Mountain View
elina r.
San Francisco, CA
5 stars rating 1/9/2010 These guys are great. I would recommend them to anyone moving in the Bay Area. They showed up on time and were fast. I paid a flat rate of $500 to move a one bedroom worth of stuff from San Francisco to Oakland. They wrapped up all my big furniture perfectly--nothing was damaged at all. They were professional and friendly the entire time (even though I was a stress-ball). Incredibly, one of them carried my cumbersome armoire single-handedly to the truck. They made me feel weak and inept--which means they're good! I got quotes from all the other well-rated moving companies on Yelp, and these guys were the best: lowest price and great service! Hire them
Christina M.
San Jose, CA
3 stars rating 1/11/2010 The good: They had a HUGE truck and three guys who all spoke fluent English. The head guy had a very professional demeanor and introduced everyone to us. They were all very nice guys--very careful about keeping floors clean, and polite. They also successfully moved a very heavy copy machine down 1 flight of stairs.
The bad: They arrived 30 minutes early. They wrapped EVERYTHING in plastic, which took several hours. Some things REALLY didn't need to be wrapped (like my wire shelving unit--they were individually wrapping each shelf!!! I actually had to ask them to stop doing that.) if I had known that they would spend so much time wrapping my things, I would've bought the wrap stuff and done it myself. I'm certain I could do it faster!
However, despite their meticulous plastic wrapping, there was one item damaged. Ironically, the only furniture I care about (my newest non-cheap piece of furniture) was damaged. The legs of my accent table were chipped exposing the raw wood beneath it's silver finish. This item, I recall, was wrapped in a blanket, but with the legs still exposed. Also, that heavy copy machine now leaks oil onto the floor. It never used to do this at the old place, so I'm a bit worried.
Although I've had mixed experiences with the reliability and care of Craigslist movers, I actually am not sure if I would return to ML, knowing that I can find a cheaper and faster deal on Craigslist. That Craigslist dude with a truck may not be as professional, but in my experience he gets the job done.
Justin B.
Palo Alto, CA
5 stars reting 1/11/2010 these guys were awesome. They showed up on time and worked non-stop until the move was complete. They were more careful with my stuff than I would be. Everything was perfect. Very professional and worth every penny.
Craig C.
San Mateo, CA
5 stars rating 1/12/2010 Moved from San Mateo to Redwood City. They came bright in morning and on time in a big truck with three movers. They took their time to wrap all my furniture and valuables including my flat screen, gigantic t.v. stand, gas grill, bed, several shelves, dining table, two desks, sofa...etc... all without a complaint and at a decent and careful pace. They came well prepared with all the plastic wrapings, covers, pads and tools for the move. I had a lot of junk and they were careful and worked tirelessly to take the big things apart and seemed fairly attentive to the fragile stuff. It took most of the day to get everything down the flight of stairs and into the truck which they packed neatly and tightly. Off to the new house and they took direction eagerly moving and unwrapping all my junk up the small stairs and putting it into the specific rooms as directed. They put everything they had taken apart back together correctly... and all this for a ridiculously low price that was probably around half of what other moving companies quoted to me. I was really impressed by how hard these guys worked, how well prepared they were, and that they worked with such a good attitude. It took all day, but they moved everything in. All my stuff came basically unbroken and pretty much unscratched. Nothing was lost. All in all a positive experience
Jean I.
Palo Alto, CA
5 stars rating 1/13/2010 This is moving company at it best. All the furniture was expertly protected and the goods were handled with care. They worked quickly and dilently. KUDOS!
Steve C.
San Francisco, CA
5 stars rating 1/20/2010 I have moved several times and ML Movers are the best movers that I have worked with. Jackeline, the person who schedules your moving date, is very professional and kept in constant communication with me throughout the moving and scheduling process. For my 2 BR condo move from Palo Alto to SF, my ML Movers team of Roberto, Helton, and Geremias were prompt (with a new 24 foot truck), friendly, and very careful with every piece of furniture, some of which were quite heavy! Each piece of furniture was carefully wrapped with furniture pads and plastic wrap to prevent any damage. Since the furniture wrapping and unwrapping process does take time, I opted for the flat rate move, particulary since moves often can take longer than expected. For a stress free, cost effective move, I highly recommend ML Movers and will use them again in the future.
Matt M.
Menlo Park, CA
5 stars rating 1/23/2010 Nice guys, very careful with your property, professional, and quick. Their price is quite fair (I don't feel as though we got a 'deal' and I don't feel as though we overpaid). They just moved us today in Menlo Park and my wife and I highly recommend them.
Mark S.
San Francisco, CA
5 stars rating 1/25/2010 Belated review for a move of a one-bedroom apartment from Palo Alto to Mountain View. Flat rate was reasonable, arrived on time, the truck was big enough (and had GPS to guide them to the new apartment) and the number of movers enough to complete the job by noon. Quick and easy to set up using web site and e-mail.
Thomasina T.
Menlo Park, CA
5 stars rating 1/28/2010 .All the staff was professional from the receptionist to the movers themselves. They arrived on time, took excellent care of the furniture.
No surprise in the price
And the last question from them was I happy with where I had them place the furniture and if not they were willing to move it
All in All a pleasant stress free experience
Michele M.
San Jose, CA
5 stars ratings 2/2/2010 .ML Movers was recommended to me by a friend, who had an awesome experience, so my expectations were high. I am moving out of the country so I have been super stressed with my move, but the team, from Jackie (in the office) to Manuel, Jorge and Geremias (my movers), they all made it easy and painless. The team showed up right on time and fully prepared with needed storage materials and within 3 hours my storage unit was neatly packed and secured. I provided a list of large items and # of boxes to be moved and they provided me with a flat rate, which was great. It was a super fair price and the guys were great. Definitely provide a tip - they work hard and deserve it!
Ana M.
Redwood City, CA
5 stars rating 2/9/2010 Only had one week to plan my move...and I'm so glad I went with ML Movers.
Jackie, in the office, was great to work with. In her friendly manner, she helped me plan my move, which involved packing up an apartment, and a storage until, and delivering to a 2nd apartment. She was very responsive to my numerous questions, and quickly helped me locate a missing set of hardware once my move was finished. The quote was a bit more expensive than others, but well worth the rate.
And the move in day was a breeze! Jorge and his team arrived at least 1/2 hour early...hustled but whistled while they worked. They were very careful with my stuff, and finished very quickly.
I will undoubtedly recommend this company to my friends and co-workers.
Katherine d.
San Francisco, CA
5 stars rating 2/18/2010 .They were fast, inexpensive, and amiable. They didn't hurt one single piece of furniture.
Joanne P.
Palo Alto, CA
5 stars rating 2/22/2010 Excellent service. The guys worked hard the whole 4.5 hours, taking only a short 5 minute break. Wrapped every piece of furniture, no damage at all. Would definitely use them again. Please note that if you move on the weekend and it ends after 12pm when the office closes, you must pay with check or cash. I was not aware of this before the move, and scrambled to find my checkbook.
Deborah H.
Watsonville, CA
5 stars rating 2/23/2010 These guys really are as terrific as everyone says. I called on short notice to move a sofa to the east bay and we arranged the move for next day! The team arrived on time, immediately started swathing the sofa in plastic -- I was glad I was forewarned because it was an amazing sight -- and cheerfully picked up my piano!!! when it turned out that needed to be moved in order to get the sofa out the door. They were at their destination within an hour and by all reports were similarly efficient and pleasant at that end.
I should add that I don't know that the price was particularly good but I considered it reasonable for a job well done and in short order and was happy to pay it.
Darby B.
Menlo Park, CA
5 star rating 2/26/2010 .I chose ML Movers based on their Yelp reputation and they didn't disappoint.
Their crew worked extremely fast careful and hard. They came early and I was floored by the care they took with our belongings. Everything was wrapped. They even arrived early for an afternoon move.
I've referred them to friends. Head and shoulders above mover experiences I've had in the past.
C.J. W.
San Francisco, CA
5 Star rating 3/5/2010 .ML Movers were great! Jackie the customer service rep was great at helping me even though my move date changed twice! The team was professional, quick, and very accommodating to my schedule changes. All of my stuff arrived safely and they did a great job at keeping the walls and wood floor protected and undamaged.
They were on time and very prompt. I'd recommend them for moving for their service and competitive price.
Cat V.
San Mateo, CA
5 Star rating 3/9/2010 You just never know what you are going to get these days when you find a source on the internet. But, you won't go wrong with ML Movers! I'm a corporate exhibits and events planner by trade and have worked with my share of moving/shipping companies. The expert and professional service I received from ML Movers was top level all the way. They arrived on time. They handled everything with great care. They wrap just about everything to ensure safe and secure handling from point A to point B. In 5 hours, my fully packed one bedroom apartment was wrapped, packed, moved and placed into my new place all without a scratch or loss of any kind. The 3 men were strong, work-minded and respectful. We were so impressed we tipped for their great service! ML Movers - I couldn't have done it without you! Thank you for the peace-of-mind.
M G.
Palo Alto, CA
1 Star Rating .3/9/2010 .UPDATE:The owner's statements are lies. Nowhere at any time in my correspondence, did I ask for a quote of $500-1,000 for the move. At no time in their correspondence did they ask me to share a truck or even mention that option- and I have the email string to prove it. I hope his lawyer acquaints him with terms like "libel". His reply to me is pasted below. Furthermore, I told him twice to stop contacting me personally and to take it up with Yelp if he wants my review removed and he continued to harass me via my personal email with threats until I told him I am calling the police.
"Every customer has the right to write a bad or good review but that is after we do their job. You cant just be playing with our reputation or any other company’s. were asking you to please remove that review, because we only gave you a quote like every company does your the one that decides whether you will like the services with us or any other company. Like you have the right to write any review we also have the right to send you our lawyers because your just playing with our reputation. We have not even send you a confirmation which explain you our terms and conditions."
ORIGINAL REVIEW:
This place gave me a poorly written, exorbitant quote of $10,000 to move a small one-bedroom apartment's worth of stuff from the Bay Area to Raleigh, NC. He asked what I thought of his quote and the reality is this is many, many times over and above any quote I've gotten from anywhere else. The average has been about $2,000 and that includes loading/unloading or at least one of the two- which isn't even included in the $10,000. See verbatim email below:
"Hi The best price that we can offer is $10,000.00 flat rate we provide 2 movers 24ft truck stretch wrap to protect your furniture tape blankets and dollies. The price that were giving you is only for your move as soon as the movers close the truck here in Menlo park they will open the truck when they get to your destination. The truck will leave from Menlo park and your stuff will get to north Carolina as long as they take driving. Please let me know what you think of the price."
Comment from Miguel L. of ML Movers 3/9/2010
This person is looking for price of $500.00 to $1000.00 to move a 1 bedroom apartment from menlo park CA to North Carolina, and she doesn't wants to share the truck with any other customers.
We just gave her quote and we had never done any jobs for her.
Sam D.
Saratoga, CA
5 Star Rating .3/15/2010 .Robert and his 2 man team were fabulous. All furntiture and pictures were wrapped and moved without any damage. Breakdown of furniture, beds, tables was fast and efficient. Their packing skills are amazing, everything fit like a jigsaw puzzle and all items were safe and stored with care. I will be using ML again and requesting Robert and his great team!
Greg Rosario
Daly City CA
5 stars rating 3/15/2010 "Great service, was very prompt, courteous and polite which includes office staff. Move took only approximately total of 2 hours although estimated 7 hours for the job. I won't hesitate to utilize their service again and also give recommendations to my friends. Thanks, again the great service!"
Marian H.
Redwood City, CA
5 stars rating .3/21/2010 .We had ML Movers move our business. They were excellent. They arrived on time, worked hard and responded to all of our requests with a positive attitude. I especially like the flat rate option so that I knew the amount beforehand. Thank you.
Rob C.
San Francisco, CA
5 stars rating.3/22/2010 .Did a great job. Arrived on time, wrapped large items up nicely, and worked quickly but not sloppy. Would use again.
Lella L.
Redwood City, CA
3 Stars rating .4/5/2010 .The good: Two very nice guys did my move. They were conscientious and tried to protect all my belongings. No scratches on the floor. Just 1 piece of furniture damaged, as much due to the cheap fiberboard as any error on the part of the guys.
The bad: Due to the company's practice of _excessive_ wrapping, my relatively small moving job took 2 hours longer than when I moved in (with the same amount of stuff, but a different company), 4.5 hours rather than 2.5. ML's policy is to wrap all furniture, a good policy. Unfortunately, with my furniture this translated into 7 or 8 layers of plastic wrap, then multiple blankets, then packing tape 10-12 times around (I suggested the company switch to large rubber bands). You know how hard packing tape is to handle! The actual lifting and relocation of furniture took little time. But handling that packing tape, trying to get it off the roll, onto the blanket, which was falling off the furniture... In the end, the amount of damage to my belongings was comparable to the work of other moving companies. However, the amount of time and expense was considerably more.
Suggestion: ML offers both a flat rate and an hourly rate (with a minimum of 3 hrs). If the flat rate seems good to you, go for it. With ML's slow pace, avoid the hourly rate.
R K.
San Francisco, CA
4 Stars Rating .4/9/2010 .My experience with ML Movers was quite good. We were referred by my hubby's co-worker and the person I spoke with was professional and diligent. We got a reasonable price quote for our move and opted for the flat rate. On the day of the move, they arrived 40 minutes early and began moving our stuff right away. I'm used to movers being LATE so this was a new experience for me! There were 3 guys that came and they moved my stuff quite quickly and carefully. They wrapped all my stuff for me and were finished within 4 hours. I would definitely use them again!
Andres T.
Palo Alto, CA
5 stars rating 4/12/2010 We've used ML movers twice and have been very satisfied both times. Their prices have increased significantly, but using the flat rate for a 2 bedroom was still a good value. The movers were careful, fast and professional.
Rob D.
San Carlos, CA
5 Stars rating.4/18/2010 .We used ML Movers after checking them out on Yelp. They exceeded our expectations! They arrived half an hour early, which we expected per other reviews. The communications with Jackie in the office were good. She was on top of everything from start to finish. As this was our 3rd move in 5 years, we have many horror stories to share, including our goods being held hostage by previous moving companies. ML Movers put all other movers to shame. They were the hardest working crew, working an almost 10 hour day, with only one short break for lunch. We chose the flat rate which was definitely the way to go. When it became obvious that a second truck was needed, it arrived within the hour. No extra fees. They even brought in extra guys to assist with the unloading at the new house. They were polite, strong, fast and careful with all of our belongings. And they had the cleanest trucks, both inside and out, that we have ever seen!
We would use them again in a heartbeat.
Konstatnin K.
San Francisco, CA
5 Stars rating.4/18/2010 .Absolutely 5++ stars. The professional crew arrived on time, got all blankets, disassembled all furniture, wrapped everything, and a few hours later -everything was put together in a new place. We have a few similar pieces of furniture, but nothing was lost or misplaced. Highly recommended! THe prices are very modest and the quality of work is totally outstanding.
Guido A.
Menlo Park, CA
5 Stars rating.4/19/2010 .Great experience moving with them. On time, very efficient, creative when challenges arose and affordable. Roberto wad the main mover, great to work with him.
Jen Jen W.
Mountain View, CA
5 stars rating 4/26/2010 .Great moving company! The three movers were very careful and friendly. It only took them 3 hours to move everything (inlcuding packing/unpacking) our furniture. They also took off their shoes when they moved our stuff into the new place :) Overall we had a wonderful experience and I totally recommend this company!
Susan B.
Menlo Park, CA
5 Stars rating.05/03/2010 Absolutely fantastic! Had out 3 BR 2 BA house packed up and on it's way in 3 hours. I have never had such a professional group come in to do the work - no smokers, no complainers, and no damage. Just friendly, hard working people. Would defeinitely use again.
Chris K.
San Pablo, CA
5 stars rating. 05/04/2010 ML Movers is great! My wife and I just moved our 3 bedroom house from the east bay to San Francisco and they did a fantastic job. Moreso, AS PROMISED, I had to pay nothing additional because they could not fit all of our stuff in the 24' truck which came with a crew of 4. Another crew had to come later with another truck to finish the move, I was fully expecting someone to say I have to pay more, but their guarantee is TRUE! Their customer service was great, Jackie on the phone was always nice to speak with and seemed to genuinely care. Miguel, the crew leader of the first crew was very nice, attentive and dedicated. He and his crew did a great job at wrapping all of our furniture and possessions before loading them into the truck. I would very much like to recommend ML movers to anyone who needs professional movers. They even moved my upright piano - no additional cost; can't be that!
Rob M.
San Mateo, CA
5 stars rating 5/10/2010 These guys were awesome. Three men in a truck and they were fast. San mateo to Fremont in 6 hours 10 minutes for a 2 bedroom move. Much faster than Starving Students. They wrapped everything in plastic to keep it safe and did not waste time. They showed up right on time and were all very professional and careful. And best yet, the fee. We had a flat fee of $580, when we used Starving Students we were ripped off with an hourly fee of over 1K!!!! They didn't break anything, reassembled what they moved, and were great guys. I'll definitely use them again!
Betsy S.
San Mateo, CA
5 stars rating 5/22/2010 I was so pleased with ML Movers. We called them at the last minute & they were so dependable. They arrived & got everything packed within 1.5 hrs. I would recommend them to all my friends.......They truly made our move so much easier.....
P. R.
San Carlos, CA
5 stars rating 05/23/2010 I had always done my own moving so I wasn't sure about hiring movers but these guys were great. They showed up on time, charged reasonable hourly rates ($100/hr for three guys with a 24ft moving truck), were extremely careful with our belongings and didn't damage anything. They do use a LOT of plastic wrap and furniture pads and blankets which takes time, but we were very pleased with their work. We thought they were trustworthy with our belongings and would recommend them to anyone.
Lulu B.
Redwood City, CA
5 stars rating 05/25/2010 I never thought a move would go so smoothly! I've had horrible experiences in the past with movers (holding stuff hostage, showing up late, lying, etc...), but ML movers changed my mind immediately! The movers showed up 30 minutes early, got the tour and packed up the truck so quickly I literally don't remember some things leaving the apartment. Quick and efficient, these guys worked super hard all day. With the exception of a 10 minute lunch break, these guys did not stop. The furniture was taken apart and wrapped and then put back together at the new place. Boxes were put in the correct rooms and nothing was broken. I was amazed! I've already recommended this company for a few other people --- the flat rate is the way to go. We had tons of stuff, but everything fit in the 22' truck. Best part was that even if they had to take extra trips it would have been free because it was in the 10 mile radius.
I am highly impressed with the professionalism ML movers gave to me. It was the best part of the move --- and the least stressful. I highly recommend them!
Pete U.
Belmont, CA
5 stars rating 06/01/2010 We had a lot of stuff to move, we ended up needing 2 trucks and 7 guys to finish it, but they worked really hard and got it all done in a day. Came in at estimate, would use them again.
Y D.
San Francisco, CA
5 stars rating 06/03/2010 Apologies up front for the wordy review. I cannot say enough good things about this company and really wanted to tell everyone of my entire experience to show how pleased I was with their work.
When I originally contacted the company via e-mail to get a quote, I was only asked my apartment size (1 bedroom) and the start (Sunnyvale) and end (The City) locations. The quote seemed too good to be true and when I called the company to confirm the quote and to tell them that both apartments were on the second floor, my apartments were about 45 miles apart, there would be a decent amount of furniture including a queen size bed with box spring, my new TV needed extra protection(!), and I wanted to pay by check, everything was responded to with, "Yes, yes. Don't worry!" Naturally I worried. These guys weren't charging for things that other companies considered "standard" charges: extra person, 24-foot truck, stairs (x2), mileage, gas surcharge, return trip time and gas, etc.
Let me tell you, there was absolutely nothing to worry about. These guys were fantastic. Three guys showed up with a huge truck 15 minutes early. I had about 80 various sized boxes, 7 (heavy) suitcases full of clothes, and furniture (dining room table with chairs, queen mattress and box spring, sofa, desk, 3 dressers, and a few other pieces of furniture). I kid you not, the three guys took nearly all my boxes to the truck in the first 20 minutes! My apartment was practically empty save for the furniture. Then while 2 guys finished up with the suitcases, 1 guy wrapped each piece of furniture with furniture pads, blankets, and plastic. He even single-handedly wrapped the mattress by balancing it on one side and then going around in circles. It was awesome! As soon as a piece got wrapped, the 2 guys would take it down to the truck. They were very careful of the walls and door frames. They worked non-stop for an hour and completely cleared the apartment! I had given them bottles of water because it was pretty hot but I didn't even see them pause to drink it. Crazy!
Now that the apartment was empty, I re-confirmed the new apartment address and they started up the truck. Since I was following in my car, I stopped briefly (no longer than 5 minutes) to pick up a sandwich and figured I'll catch up with the truck on 101. Wrong! I never passed them on the road and I'm no Sunday driver behind the wheel either. When I got to the apartment, the truck was already there maneuvering into position near the building. I showed them the apartment and they got straight to work. I wanted all the boxes put in 1 room so that was pretty easy for them. As for the furniture, they unwrapped, reassembled (if needed), and placed each piece exactly where I wanted it. A little over an hour and a half later, my new apartment was full and the moving truck was empty. They took all the plastic wrap and used tape with them so I didn't have to clean up any of that. I checked over everything for damage (none!) and to make sure nothing was missing (all there!). I made my payment (plus a tip) and asked for extra business cards to give to all my friends. The entire move took 3.5 hours and at least an hour of that was driving! I still can't believe their efficiency.
These guys were everything you would look for in a moving company. They were professional, efficient, fast, trustworthy, and very careful. I was more concerned that they didn't take any breaks during the move than they were. I completely recommend them and will definitely contact them again for my next moveM. Thanks guys. You were awesome!
Pallavi G.
Saratoga, CA
5 stars rating 06/07/2010 I have used ML Movers for 2 moves in the past 2 years. I must say they do an excellant service. They were willing to negotiate on the price. The receptionist is helpful and responsive. The guys who do the moving are Super-heros - they can lift heavy boxes with ease. They pack the furniture properly so that there is no damage. None of my china was broken.
My biggest fear of moving is that there will be some last minute price change. I have had movers who demanded more money for some stairs or couple of extra furniture etc... But with ML Movers, there is no such issues. They are willing to work with you and helpful even with last minute changes.
I have recommended them to my friends and family and everyone has good things to say about them.
Neil T.
San Francisco, CA
5 stars rating 06/11/2010 These guys are fantastic. We used them about a year ago and plan on using them again the next time we move.
P W.
San Carlos, CA
5 stars rating 06/22/2010 I used Yelp to find ML Movers and I just used them over the weekend for our move. The guys were great! They called the day before to reconfirm, so I didn't have to wonder if errors were made on the move details. The start time was 9, but they showed up about 30 minutes earlier, which I didn't mind. They were very efficient and got started right away once they were given a tour of what needed to go. We have a lot of stuff and ended up needing 2 trucks. A 2nd truck was sent and we got everything moved by about 5 o'clock. Everything survived... a couple of broken items, but they were due to our poor packing. My wife was very pleased that they moved and moved furniture on her request until she was happy w/ the layout. Overall, great company, great service, a bunch of nice guys, and fixed price - no hidden costs.
Catherine R.
Palo Alto, CA
5 stars rating 07/02/2010 These guys were great. My boyfriend and I used them last fall to move from two places into one new place. Friendly service, they called the day before to confirm, they showed up on time, and the only thing that got broken was a lamp shade for an Ikea lamp. And they quote you a flat fee that does not get changed at the end of the move. I highly recommend them. They also wrapped up one of our sofas extra well with plastic so we could store it in the garage -- and they were friendly.
Stephanie W.
Irvine, CA
5 stars rating 07/09/2010 ML Movers provided excellent service to me within the past year! I had to do two moves within a short period of time (out of an apartment and into a storage unit, and then from the storage unit to an apartment) within Berkeley, CA. I think the prices have gone up since I used them, but at the time it was $375 for each move. They were quick to reply and were on time for both moves. I really liked that it was a flat rate rather than by the hour. I don't know if they got lost or went to eat, because it took them a long time to get from my apartment and to the storage unit. But, the service they provided was excellent so I didn't mind.
We used movers because we weren't up for the annoying process of doing two moves on our own. The same employees did both of my moves and were amazing. They carried heavy furniture up very steep stairs with no problem, and knew how to do street parking on very busy streets. They wrapped everything up in blankets and plastic, which I wasn't expecting so that was nice. The furniture was in great condition after the move, and they placed the furniture wherever I wanted within my apartment, even up the very steep stairs. Even if the prices have increased, I would definitely consider using them because of the great service.
Jen L.
Menlo Park, CA
5 stars rating 07/14/2010 I went with ML Movers based on the yelp reviews. They deserve every five-star review they have.
We opted for the flat rate of $650; the move actually ended up taking 8 hours, so this worked out to be a better deal. For this price, they moved my entire 2-bdr apt + garage. They also brought wardrobe boxes and carefully wrapped all large framed art, etc. They were courteous, uber-professional and punctual (actually, they showed up 30 minutes early).
If I move again, I'm definitely using ML--they exceeded my already high expectations based on the stellar yelp reviews.
Anil P.
Mountain View, CA
5 stars rating 07/15/2010 Excellent service. Rates are good and the folks took care of all my needs. I had a harley and a lot of plants - all of which got transported.
The move happened without any mishaps. However one of the furniture was damaged. I told them a few days after the move, but was too busy to followup. They called me, asked for the photos and took care of it to my satisfaction.
Definitely recommend them
Tammy T.
Menlo Park, CA 9/1/2011
My hubby and I have had to move 10 times in the last 6 years so although I was a bit skeptical that any moving company could consistently get 5 stars on YELP, the ML Movers Team made a believer out of me.
The ML Mover Team exceeded my expectations.
I have to say from start (Lina was pleasant, professional, efficient, thorough, patient: EXCELLENCE) to finish (the 3-men who did the job: respectful, pleasant, professional, efficient, hard working: FANTASTIC) and in-between (all the checkpoints, updates, messaging)
this is the *****BEST MOVE***** I have experienced.
And on top of it all, the guys showed up two hours early just when I was wishing they would!
You cannot beat that!
Excellent service from start to finish.
Although I hope I never have to move again (!) if I do, I will return to ML MOVERS -- you guys mean it when you say: Thanks again and have a Happy Move!
Best Regards,
TammyT
Joanna P.
Redwood City, CA
10/7/2011
Great from start to finish. We opted for the fixed fee move and had a TON of stuff in our two bedroom apartment. It took them all day to do what they probably had thought would only take half a day, but they did not complain at all. The total cost was less than half what another company in the area quoted us. They were very polite and very careful with our things the whole time. Nothing was broken or even dented or scratched. I have never been happier to give a generous tip and would definitely use them again.
Lauren K.
South San Francisco, CA
7/29/2011
These. Guys. Are. FANTASTIC. I chose them due to their Yelp reviews, and they were absolutely worth every penny (and probably more). I had three great movers and a 24 ft. truck move our 2 bedroom apartment from the East Bay to South City. My husband and I moved some things over before they showed up, and we honestly wish we had let them handle every single piece of the move. They wrapped everything, packed things with care, and every piece arrived safely in our new home! They were courteous, efficient and absolutely cannot be beat. I am still exhausted from unpacking and moving and hope to NEVER EVER MOVE AGAIN, but if I do, I'm choosing ML Movers for sure.
Samuel G.
Palo Alto, CA
9/26/2011
I couldn't have been more impressed with these guys. They lived up to the yelp hype and then some.
Our move was scheduled for 8 am on a Wednesday, and when I showed up to the storage unit to load our stuff, they were already waiting for me.
As I mentioned, our move was out of a storage unit and into our new apartment. It wasn't an easy move. We have a entertainment center the weighs at least 300 pounds, and plenty of other smaller furniture. They were fast, they were exceedingly careful not to bump walls or ceilings, and they were always willing to help me adjust furniture around the room or assemble something.
They finished the *whole* thing in just over 3 hours. There is a 4 hour minimum on the hourly rate move, but I still feel we got a steal, paying around 400 bucks at the end of the day.
I would use them again in a heartbeat. Professionals.
Brice W.
Mountain View, CA
10/17/2011
Just moved with them today - and I couldn't have asked for anything more. They were awesome. They showed up 30 minutes early, and did everything as promised - moreover, I wasn't paying attention, and they accidentally billed me for an extra hour of work. 15 minutes later - before I realized what happened - they came back, told me what happened, and refunded me the difference. I almost didn't believe what had happened until we did the math again together. I would definitely move with them again
Janell D.
Walnut Creek, CA
10/19/2011
This company was awesome from start to finish. The receptionist I spoke with was really detailed and organized and the movers were helpful, efficient, and very nice to all of our stuff! Moving from San Bruno to Walnut Creek could have been a horrible experience, but ML movers made it easier, and less of a hassle. I will definitely use them if needed. Thanks Guys!!!
